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Active
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Unassigned
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Overdue
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High Priority
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Waiting
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Closed
Outcome:
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No cases match.
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⏰ Overdue
👁 Read only
Intake Details
Outcome
Forward to Department
Attachments
Assigned Rep
Priority
Due Date
Member History
Activity
CSV Backups
Every case is written to a CSV file in Cloudflare R2 storage the moment it's created or changed.
These files are permanent, append-safe, and open directly in Excel.
Staff Accounts
Three access levels: IT Administrator (full system control, manages accounts),
Coordinator (assigns cases, closes cases, sees backups), Labor Rep (works assigned cases).
Members never need an account — they submit through the public form.
Roles & Permissions
How ranks work: every role has a rank from 1–100. You can only create,
edit, or assign roles ranked below your own, and you can never grant a permission
you don't hold yourself. The System Administrator role (rank 100) is protected and
cannot be edited or deleted by anyone.
Member Registry
🔍
Built automatically from every intake. Repeat contacts are flagged so you can see
a member's full history at a glance.
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Members tracked
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Repeat contacts
Departments & Auto-Forwarding
When an intake arrives, LINK checks these rules in order and forwards it to the first
matching department. Blank fields on a rule mean "match anything".
Departments
Forwarding Rules
Email Templates
Use
{{token}} placeholders to insert live values. Available tokens are
listed under each template.
Site Settings
Controls the organization name, portal titles, and other text shown throughout LINK.
Changes apply immediately after saving and reloading the page.
Saved. Reload the page to see changes everywhere.
My Email Signature
Shown as the reply-to on messages you send.
Appended to every reply and forward you send.